State Farm® Insurance Agent Max James

"On 1/13/2026 I called in to make a payment to my policy which was due and upon doing so the amount I paid was credited to someone else who is not on my policy or associated with me. After contacting the office and speaking to SEVERAL AGENTS about this issue and being promised to receive call backs about it which I never got, It has yet to be resolved. Even after providing a bank statement showing the charge and the email with other person account information, a month later I am still getting the run around and no one will give a complete or honest answer."

"Angie was the most Professional person I’ve ever met. She asses all your questions as she gets back to you ASAP when you got a question excellent excellent excellent."

"I’ve had an excellent experience working with Max James Insurance Agency over the past several months, and I’m now renewing my policy with them without hesitation. From the beginning, the level of care and customer service has been outstanding. Their agent, Blessing, has been consistently attentive, proactive, and incredibly helpful. She didn’t just handle my policy—she took the time to check in on how I was doing, explain details clearly, and walk me through additional options that could help me save money. What truly sets this agency apart is the personal touch. Max himself took the time to call me, and that speaks volumes about the quality, warmth, and professionalism of this team. You can genuinely feel that they care about their clients, not just as customers, but as people. The combination of knowledge, transparency, responsiveness, and genuine human care makes working with them a great experience. I’m very happy to continue doing business with Max James Insurance Agency and highly recommend them to anyone looking for excellent service and trustworthy guidance."

"Mr. James was very pleasant, very knowledgeable and very helpful. I would recommend him to anyone that is looking for an insurance policy because he will find you the best price."

"Max Jr was extremely helpful and helped me find an affordable policy for my family and I! We’ve been with progressive for over 10 years and finally made the switch and so glad we did!!"

"Yo visite la oficina la representate Yamileth me atendio muy bien les recomiendo visitar esta oficina excellente atencion al cliente."

"Thanks a lot to Ms. Meron, Ms. Fatima, Mr. Max & other staff for their kind services and help for my son & I, we greatly appreciate it so much! They were very welcoming, kind, patient, professional, knowledgeable and helpful! I really recommend this agency which works with integrity!"

"Excelente atención...100 por 100 recomendado....👍👍👍🥰🤩"

"My experience speaking with Mr. Max James was WONDERFUL!! He is very patient, knowledgeable, and kind. He is AMAZING!!! Thank you so much for everything! 💛"

"Fatima was very kind and helpful!!"

"Meron was Great she went above and beyond staying past closing to make sure I secure my assets with insurance God Bless Her"

"Max is a consummate professional. He has been myself and my family's insurance person for as long as I can remember. Always ready to assist in any way to make ourlife better. When my wife had a car accident. Max was on top of the matter. In a short period of time, she received her check for a written off vehicle. I highly recommend Max James!!!!!!"

"I was paying a somewhat fair $200 per month on 21 honda accord .I let it relapse because i had to take care of business oversees and now that i'm back i asked them to get it reinstated and their answer was ,caugh up $540 per month and we got you.I ask why and their reply was i got a ticket on my record .sorry.not for speeding or anything mind you but a basic ticket on a no uturn sign in the burbs .And i have been paying em for years with no issues or claims filed .smh.Is this how you look out to your long term customer?! so sad"

"Thank u Fatima i appreciate it"

"Received an unsolicited cellphone call and voicemail message from Max calling me about my ‘expiring’ State Farm policy. Mind you I don’t have use State Farm for my automobile insurance NOR for my homeowners insurance. Not sure how he got my number, but go solicit somewhere else. Thoroughly happy with my insurance company ✌🏾✌🏾✌🏾"

"Totally awesome agent Nakia Johnson had me thanking God and telling them to give her a raise. She was the best agent I have ever had the pleasure of doing business with. I'm so happy I switched!!! 😊 Thank you Nakia from Statefarm"

"Ms. Meron Tuffa, customer service was very informative and well received, I’ll recommend her service again thank you and a blessed evening."

"I have the most pleasurable experience dealing with Nakia and Fatima. They are Knowledgeable, patience, and pleasant. Kudos to these ladies they are definitely an access to this company."

"Always the best customer service 10/10 !!!!"

"Thank you Max for great customer service and always a great help!"

"We initially had a not great experience with this insurance agency, however the agent did an amazing job following up with us to make sure that our concerns were addressed and stated that they apologized for our experience, and they would take this as an opportunity to train with the team. Based on this prompt and professional response, I would recommend this insurance agency."

"The incompetence is immeasurable. The lack of responsiveness and accountability is just as bad. Because of this office, I'm thinking about leaving State Farm altogether. Just no!!"

"Me siento agradecido con la compañía State Farm , es una compañía de confianza y la agencia de Max James tienen un servicio excelente especial Yamileth y Fátima me informan bien acerca de mi póliza."

"State Farm at 7st Georgia ave NW is the best insurance company. My family & I have been getting service for more than 15 years at the same location and with the same people. The services never change. It is always upgrades for the best. Most of the time my contact is with BELLESSING O. AMOBI. She is the best. Anway, everyone in this office gives you quality professional services."

"Hoy estube reunido con el Sr. Max, por primera ves y para mi fue una experiencia de mucha informacion que antes no tenia ,a el y a su grupo de asistente Yamileth y Fatima les estoy muy agradecidos por ayudarme e informarme ,muchas grasias ,gran trabajo."